Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a binding agreement between you and Summit Aesthetics ("we," "our," or "us") governing your access to and use of our website, AI automation systems, consulting services, and related offerings (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

2. Description of Services

Summit Aesthetics provides technical infrastructure and automation services for medical aesthetics practices, including but not limited to:

• AI-powered voice and chat automation systems
• Custom web development and landing pages
• Patient acquisition and lead management systems
• Marketing automation and follow-up sequences
• Integration with third-party platforms (GoHighLevel, Retell AI, etc.)
• Consulting and strategy services

3. Client Eligibility and Requirements

To use our Services, you must:

• Be a licensed medical professional or authorized representative of a licensed medical practice
• Maintain all required licenses, permits, and insurance for your jurisdiction
• Have the legal authority to enter into binding contracts on behalf of your practice
• Provide accurate and complete information during onboarding
• Follow all applicable laws and state medical regulations

We reserve the right to refuse service to any practice that does not meet these requirements or that operates outside our areas of expertise.

4. Data Ownership

Specifically:

• Lead Data: All patient inquiries, contact information, and communication history belong to you.
• Workflow Configurations: Automation rules, messaging sequences, and system settings we configure for you are your property.
• AI Training Data: Custom AI training and fine-tuning specific to your practice remains yours.
• Aggregated Analytics: While you own your specific data, we retain the right to use anonymized, aggregated data for service improvement.

5. Payment Terms

6. Cancellation and Termination

Cancellation Policy: You may cancel your service with 30 days' written notice. No refunds are provided for partial months.

Upon cancellation:

• We will provide a complete data export within 10 business days
• Your systems will remain active through the end of your billing period
• GoHighLevel and other third-party account ownership will be transferred to you
• We are not responsible for maintaining systems after the transfer period

We reserve the right to terminate service immediately for: violations of these Terms, failure to pay, illegal activity, or misuse of our systems in ways that could create risk for us.

7. Service Commitment

8. Limitation of Liability

SCOPE OF RESPONSIBILITY:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption.
• Our total responsibility for any claim arising from these Terms or the Services shall not exceed the total amount you paid us in the 12 months preceding the claim.
• We are not responsible for the actions or omissions of third-party platforms (GoHighLevel, Meta, Google, etc.) integrated with our Services.
• We do not promise specific business results, revenue increases, or patient acquisition numbers.

9. Intellectual Property

Our IP: Summit Aesthetics retains ownership of all proprietary methodologies, software code, templates, training materials, and system architectures developed prior to or independent of your specific engagement. You receive a license to use these during your active service period.

Your IP: You retain ownership of your trademarks, branding, and any proprietary business processes you disclose to us. We agree not to use your confidential information for any purpose other than providing Services to you.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement. This includes business strategies, patient data, system configurations, and pricing. Voice recording and sensitive data handling follow applicable privacy practices.

11. Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to arbitration in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs, and the prevailing party may recover reasonable attorney fees.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on our website. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

13. Contact Information